Cancellation Policy & Fees

Missed Appointment Policy

No-shows, late arrivals, and cancellations inconvenience not only our clinicians, but our other clients as well. Please be aware of the following industry standard policy regarding missed appointments:

Appointment Cancellation

If cancellation of your scheduled appointment is necessary, we require that you notify us at least 24 hours in advance of your scheduled appointment start time. Appointments are in high demand, and your advanced notice will allow other clients access to that valued time. When given 24 hours notice, we can then attempt to fill your appointment time with someone waiting for this opportunity.

How to Cancel Your Appointment

If you need to cancel/reschedule your appointment, please call 236-361-5477 or send an email to KrolikRMT@gmail.com 24 hours in advance. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. If we receive your call or email outside of the notice window of 24 hours, a missed appointment fee will be applied to your account for the full cost of the session.

Payment for Missed Appointments

As part of Horizon’s missed appointment policy, all clients are required to provide a credit card number at the time of booking that will be held on their account. All missed appointment fees will be processed for payment using the card on file. Providing a card on file is still required even if your sessions are covered by a third party as insurance companies do not provide payment for missed appointments or the resulting fees. Payment for missed appointment fees is your responsibility.

Late Arrivals

If you are late for your scheduled appointment time, please let us know as soon as possible. It is a courtesy call to advise your practitioner of your delay; should we not hear from you by 20 minutes into your scheduled time, your absence will be interpreted as a no-show and the policy below will apply. Should you arrive later for your session and participate in a partial session, the full session rate applies as the entire 50 minutes was reserved for your treatment.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the scheduled time. A no-show is when a client misses an appointment without cancelling. In the case of a late cancellation, because we have remote options, we will encourage you to use part of your allotted time, with advance notice of your delay prior to or within the first twenty minutes of your appointment. Should you arrive late and participate in a partial session, the full session fee applies. In the case of a no-show or late cancellation within 24 hours of your scheduled appointment, you will be charged a fee equivalent to 100% of your total session fee to the credit card on file.

For new clients’ first appointments, a no show or late cancellation within 24 hours of your initial appointment will result in a charge of 100% of your total session fee charged to the credit card on file.

Methods of Payment: Cash, Debit card, or Credit card (Visa/MC/Amex)